OpenSea has simply introduced a devoted server on Metalink for its verified customers; which is able to give them a direct channel to work together with OpenSea for assist, suggestions or updates. Furthermore, at 10:30 PT/18:30 GMT, Stevey Tromberg (OpenSea’s Head of Community) and Jake Udell (Metalink’s CEO) will likely be on Twitter Space with @farokh to announce their partnership and share their ideas about the challenge.
OpenSea is partnering with Metalink after a collection of scandals and mishaps. These included fraudsters impersonating OpenSea assist employees, which in flip led to pissed off customers with out direct communication to the OpenSea workforce.
Until now, customers have been unable to contact OpenSea for assist and suggestions. This is as a result of OpenSea not helps customer support by means of Discord DMs. However, after assembly with Metalink’s CEO Jake Udell, OpenSea’s Head of Community, Stevey Tromberg, realised that Metalink can resolve OpenSea’s communication issues.
What is Metalink?
Metalink is constructing a hub for NFT communities to talk successfully. The app is a one-stop store. It’s a complete house for NFT homeowners to join, view their assortment and get entry to Alpha through a real-time transaction feed. The channels are token-gated, which means it’s extra secure and safe than a Discord channel. Furthermore, it prevents fraudsters from accessing sure areas and fosters a constructive house for NFT homeowners.
By authenticating all OpenSea assist members on Metalink, the platform protects and prevents customers from being scammed. It additionally permits OpenSea to open up safe new channels of communication with its buyer group.
What does the partnership contain?
Authenticated OpenSea assist workforce members will spend just a few hours a day on Metalink, speaking with OpenSea/Metalink customers. During the preliminary beta section, this function will solely be accessible to NFT homeowners of Metalink’s beforehand on-boarded collections. These embrace BAYC, World of Women and CryptoPunks NFT collections. However, after the beta section, entry to the OpenSea assist workforce will likely be accessible for all OpenSea/Metalink customers.
Why is that this partnership vital for OpenSea?
OpenSea has been hit by a quantity of setbacks which have led customers to query the platform. These embrace itemizing bugs, non-responsive tickets, hacks, bugs, scams and so on. Other nascent marketplaces, reminiscent of LooksRare and Mintable, are attempting to poach OpenSea customers. Because of all the latest scandals, they’ve been partly profitable.
In spite of these setbacks, OpenSea stays the hottest NFT market. In January 2022, OpenSea crossed one million active user wallets on the platform. However, if OpenSea desires to maintain its customers and appeal to new ones, it desperately wanted to handle the communication downside that plagued the platform. Therefore, the Metalink-OpenSea partnership is a wonderful technique to shield OpenSea’s place as the main NFT market.