Davies and Brooks in Claridge’s wins The Service Award at the 2021 Estrella Damm National Restaurant Awards

The pandemic threw up various challenges for Davies and Brook basic supervisor Anneka Brooks. Adapting the restaurant’s refined but relaxed service for which it has, in a comparatively brief area of time, turn into famend was no straightforward feat.

“It all got here right down to studying every particular person desk,” she says. “We’re very fortunate that the eating room could be very open and ethereal, so spacing out the tables was easy to attain. From there it was about adapting to our company’ wants.”

A system was put in place after the first lockdown at the restaurant, which is positioned inside Claridge’s lodge, whereby guests of a extra noticeably cautious disposition would have a single, devoted server all through their meal in order to minimise interplay with completely different contacts. Making company really feel protected and at ease was paramount, however the staff’s masterstroke was how effortlessly they managed to marry this with their trademark non-stuffy entrance of home model.

“We spent a number of time constructing confidence amongst our staff in order that we had been all in a position to ship that very same comfy and approachable hospitality, regardless of having to put on the masks,” she continues. “We would nonetheless smile for company after we approached them, and ensure that we spoke clearly and at a louder degree in order to make sure our voices weren’t muffled by the face coverings.”

All this and extra is why Davies and Brook gained The Service Award at the 2021 Estrella Damm National Restaurant and was additionally the highest new entry on the prime 100 checklist – coming in at quantity 13. The restaurant, which opened inside the famend five-star lodge in late 2019, marks the first undertaking exterior the US for culinary heavyweight Daniel Humm; whose flagship Eleven Madison Park (EMP) restaurant in New York topped The World’s 50 Best checklist in 2017.

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