Glitch leaves Netvision customers sans email for 3 days

Israelis who use the Netvision internet service for their email hosting have been unable to send or receive messages for three days.

Many customers began to experience a lack of service on Friday, reportedly after a storage system operated by the Japanese company Hitachi crashed.

The Cellcom phone company, which owns Netvision, told the Ynet news outlet that “some of our customers have a specific difficulty. It is being taken care of.”

The news site reported that customers found that if they tried to fix the problem by rebooting their router, they were then unable to connect to the internet at all.

“Email is a basic service. Its absence causes damage,” an unnamed Cellcom customer said to Ynet. “And besides, if they are slow in fixing it, they should refund us proportionately.”

The news outlet said that teams in Israel and Japan were working to fix the issue, but that service might not be restored until Monday evening.

Cellcom, a major cellphone operator in Israel, bought out internet service provider Netvision in 2011 and merged their operations.

Responsibly covering this tumultuous time

As The Times of Israel’s political correspondent, I spend my days in the Knesset trenches, speaking with politicians and advisers to understand their plans, goals and motivations.

I’m proud of our coverage of this government’s plans to overhaul the judiciary, including the political and social discontent that underpins the proposed changes and the intense public backlash against the shakeup.

Your support through The Times of Israel Community helps us continue to keep readers across the world properly informed during this tumultuous time. Have you appreciated our coverage in past months? If so, please join the ToI Community today.

~ Carrie Keller-Lynn, Political Correspondent


Yes, I’ll join


Yes, I’ll join

Already a member? Sign in to stop seeing this

You’re a dedicated reader

That’s why we started the Times of Israel eleven years ago – to provide discerning readers like you with must-read coverage of Israel and the Jewish world.

So now we have a request. Unlike other news outlets, we haven’t put up a paywall. But as the journalism we do is costly, we invite readers for whom The Times of Israel has become important to help support our work by joining The Times of Israel Community.

For as little as $6 a month you can help support our quality journalism while enjoying The Times of Israel AD-FREE, as well as accessing exclusive content available only to Times of Israel Community members.

Thank you,
David Horovitz, Founding Editor of The Times of Israel


Join Our Community


Join Our Community

Already a member? Sign in to stop seeing this



https://www.timesofisrael.com/glitch-leaves-netvision-customers-sans-email-for-3-days/

Related Posts