Reseller hosting providers offer self-help resources, such as knowledge bases and FAQs, to help customers find answers to common questions. There are three types of support that reseller hosting providers offer to their customers:
Technical Support: This type of support involves providing technical assistance with technical issues related to the hosting environment, such as website downtime, server errors, email problems, and other issues that may arise with the hosting account. Technical support can be offered through various channels, such as live chat, email, phone, and ticketing systems.
Maintenance Support: Maintenance support involves providing regular updates and maintenance to the hosting environment, such as software updates, security patches, and other necessary updates to ensure the stability and security of the hosting account. This type of support can also include regular backups and disaster recovery measures in case of any unforeseen issues.
Security Support: Security support involves providing protection against security threats and attacks, such as malware, viruses, and other online threats. This type of support may include regular security audits, firewalls, and other security measures to protect your hosting account. Security support is especially important for reseller hosting customers who may be handling sensitive customer data and need to ensure that their hosting account is secure.
https://verpex.com/blog/reseller-hosting/reseller-hosting-support
