An outage impacting cloud computing supplier Rackspace has now been impacting customers for over three weeks, studies have claimed.
The November 2022 cyber incident – later confirmed as a ransomware assault – stopped most of the firm’s customers from accessing their Outlook Web App and syncing their e-mail shoppers.
Rackspace is but to make clear the precise variety of shoppers impacted by the latest assault on its Microsoft Exchange e-mail internet hosting service, however it was in a position to say in an SEC filing that the quantity represented round 1% of its general income, about $30 million, and the affect was primarily felt amongst small enterprise customers.
So, whats subsequent for the impacted customers?
Rackspace’s Chief Product Officer Josh Prewitt was clear that some progress is being made in permitting customers to entry their locked information, saying that he “would count on that we have made great progress inside the subsequent few days to at least one week”.
However, it’s still not completely clear if customers are set to get 100% of their information again, with the exec saying it could be “untimely for me to say completely each single buyer, 100%”, including that there’s “an opportunity that an Exchange PST file may very well be a corrupt file, there’s an opportunity there could be one thing unsuitable with a person buyer’s PST”.
However, he was in a position to say that he “strongly believes” that the overwhelming majority of customers get their information again.
The exec additionally mentioned that Rackspace will finally share extra particulars in regards to the incident, together with the basis trigger and the way the agency tried to treatment it.
In addition, the corporate declined to touch upon the continued class-action lawsuit, the place impacted customers in 18 states are trying to achieve compensation from the corporate.
Rackspace has already begun providing some forms of compensation to customers impacted by the incident
The compensation included providing Microsoft 365 Exchange Plan 1 licenses to affected customers freed from cost till a repair could be decided.
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Via The Register (opens in new tab)
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