An Exclusive Interview with Robert King, Founder & Managing Director, eUKhost, speaking concerning the firm’s concentrate on buyer assist and the current launch of a absolutely automated resolution for companies that moved their customer support to a entire new degree.
The firm has simply been named one of the Most Innovative Web Hosting Companies for 2023 by HostReview.
The imaginative and prescient
eUKhost was based in 2001 with clients at its coronary heart. The mission was to supply web site internet hosting and area registration at an inexpensive worth backed by world-class technical assist.
Since then, the corporate has invested in a large portfolio of instruments that allowed its clients to develop, from cyber safety to advertising instruments.
As of right this moment, the corporate has a top-class portal to permit clients to do something from test invoices to restart servers and nonetheless gives 24/7 dwell chat with a median wait time of simply 38 seconds.
Customer assist is the center of eUKhost
eUKhost clearly focuses on buyer assist and provides a degree of service you might not get from different webhosting corporations. Not to say that they had been one of the primary webhosting corporations in Europe to supply 24/7 dwell technical assist.
Recently, their customer support moved to a entire new degree with the introduction of a absolutely automated resolution for companies.
The Hyperslice© platform provides clients the identical options they might get with any massive tech firm, from catastrophe restoration to automation, however with 4.9/5 star assist and 38-second common dwell chat pick-up from their technical assist.
“Our clients can begin a server, restart a server, rebuild a server, increase a server… principally the whole lot you are able to do with massive tech platforms,” says Robert King, the founder of eUKhost.
The method that has remodeled the best way eUKhost progress
eUKhost is an element of The Hyperslice Group, which caters to everybody from small companies to massive worldwide organisations, providing the whole lot from shared internet hosting to superior cloud options.
What makes The Hyperslice Group totally different is that their experience is shared throughout all three corporations beneath the ambarella, so whether or not you’re with eUKhost, Webhosting UK, or Hyperslice, you’re assured the identical distinctive service and know-how. What’s extra, as your organisation grows, The Hyperslice Group has the whole lot you have to aid you succeed.
Biggest achievements of eUKhost
– Being an independently owned UK enterprise offering companies for over 21 years.
– Maintaining since day one common dwell chat decide up beneath 40 seconds
– Launching Hyperslice platform to supply fast-performing automated internet hosting, virtualization, and safety.
The firm plans to increase its presence worldwide to supply content material supply at a localized degree to extend pace, decrease prices and cut back emissions.
Before the vitality disaster got here round, they had been trying to make investments £5 million into a absolutely sustainable vitality knowledge middle in Northern UK. But they needed to put the mission on maintain as a result of they didn’t wish to hold passing the fee to their clients.
Out of all of the enterprise challenges, this vitality disaster has been one of the worst for the webhosting trade, if not the worst.
A Visionary Leader on the entrance of the webhosting trade
The firm is headed by its founder – Robert King, managing director.
Robert began his business trip as a 13-year-old schoolboy in Durham, constructing web sites providing free ringtones within the days of Crazy Frog and Nokia mobiles.
Running a number of web sites himself helped him realise he may additionally promote webhosting companies to individuals – so he used his birthday cash to get a reseller account.
Robert registered eUKhost as a restricted firm when he was 18. Today eUKhost and Webhosting UK, which they acquired in 2008, have greater than 35,000 clients with 150,000+ registered domains – however he had no plan for achievement again then. It simply felt proper for him.
Advice to future leaders who wish to make it massive out there
The concern of failing usually drove down enjoyment and slowed innovation, whether or not it was the corporate web site needing to look higher, advertising campaigns not performing, or unworkable infrastructure necessities.
By realizing rapidly that failures are half of a enterprise (& life) and that it simply reveals you’re shifting ahead and may be taught from, the joy rapidly returned, and now quite than a failure, the corporate sees it as a instructor and shifting ahead.