New Whiteland email system affected in Rackspace ransomware attack

A ransomware attack on a nationwide email platform supplier took down the city of New Whiteland’s email system late final week.

Rackspace Technology, one of many largest cloud and email internet hosting suppliers in the U.S., introduced this week a ransomware attack prompted an enormous outage amongst tens of millions of its prospects beginning early Dec. 2.

The city of New Whiteland was amongst these affected, because the city makes use of Rackspace to service its email methods, stated Angela DeVoss, clerk-treasurer. Town officers and staff haven’t had entry to their emails since as early as 3 a.m. Dec. 2, once they had been first notified Rackspace was experiencing outages.

Rackspace has launched few particulars on what, if any, data was taken, and wouldn’t disclose if the corporate paid a ransom, in line with updates Rackspace has posted on-line for purchasers. Town officers have no idea if any city data was compromised, DeVoss stated.

Potentially accessed knowledge on Rackspace’s servers might embody archived email messages and make contact with lists, in line with a report from Axios.

Rackspace instructed all its prospects migrate emails to Microsoft 365 in the meantime. New Whiteland is working emigrate its emails and get their system working once more by the top of the week.

It has taken longer than anticipated as a result of Rackspace’s web site saved crashing because the city IT supervisor labored on migrating their email platform, DeVoss stated.

DeVoss additionally stated she doesn’t know if the city will be capable to entry emails despatched to officers throughout the blackout interval this week, as Rackspace has not offered data on that.

Anyone who must contact city officers ought to accomplish that by telephone at 317-535-9487. The workplace is open 7 a.m. to midday and 1 to 4 p.m.