Major cloud, email hosting provider blames ransomware attack for outage

Email hosting provider Rackspace Technology confirmed on Tuesday {that a} ransomware attack is behind an outage that has been disrupting its email service since Friday. 

The firm mentioned it has retained a cyber protection agency to analyze the attack and has since found that the incident solely impacted its Hosted Exchange enterprise whereas its different services and products are absolutely operational.

Following the invention of the ransomware attack, Rackspace mentioned it took measures to include the incident from spreading to different companies.

“Out of an abundance of warning, Rackspace Technology has put further safety measures in place and can proceed to actively monitor for any suspicious exercise,” Rackspace mentioned. 

The firm added that the incident continues to trigger disruption and should lead to a lack of income to its $30 million email service, in addition to some “incremental prices” tied to responding to the incident.  

Rackspace didn’t present particulars on who could be behind the attack, what they stole and what number of prospects have been impacted by the incident.