Fix a “Cannot Verify Server Identity” Error on iPhone or iPad


The Mail app that comes together with your iPhone or iPad is nice for integrating your e mail accounts into one app—that’s, till it stops speaking to your mail server. Here are some potential fixes for when Mail provides you a “Cannot Verify Server Identity” message.

Change or Reset Your Connection

The very first thing to attempt is a completely different web connection or a reset of your connection. Although each your system and the mail server could also be high-quality, it’s doable that your native web connection has developed a difficulty.

Most connection points to an Internet Service Provider (ISP) are resolved by disconnecting from it, ready a couple of minutes, after which connecting once more. Turn off your router and your modem (if they’re separate units) wait a minute or so after which flip all the things on once more. For a fully clear new slate, contemplate resetting your network connection on-device as properly.

RELATED: How to Reboot Your Router and Modem

Kill the App

Both iOS and iPadOS are aggressive about holding an app’s reminiscence state in long-term storage. So it’s fairly doable that your Mail app has not been closed for months or even years.

Swipe up from the underside of your display screen till the app carousel seems. Swipe proper till you discover the mail app, and swipe the app itself as much as kill it. Then open it once more to see if that resolved the problem.

Restart Your Device

Restarting your device is a frequent broad troubleshooting tip, however one thing that a stunning variety of individuals overlook to do when having issues with their expertise.

If you’ve by no means turned your iPhone or iPad off, merely maintain the amount up and facet button in till you see “Slide to energy off” after which transfer the slider all the way in which till the system turns off. Then press and maintain the facet button to change the system again on.

RELATED: Why Restarting Your Phone Makes it Perform Better and Fixes Common Issues

Check for iOS Updates

Closeup of an iPhone display showing an available software update.

The Mail app is a first-party Apple app, so while you replace iOS or iPadOS you additionally get a new model of Mail and all the opposite bundled iOS purposes. If your server error is the results of an outdated app or a bug in iOS or the app, an replace is a quick solution to resolve the problem.

To do that, take a look at our guides to updating an iPhone and updating an iPad.

Check If the Server Is Really Down

An error that tells you that the server isn’t performing the way in which it ought to might actually be the results of a server malfunction. The quickest solution to test if the e-mail server is definitely performing up or if it’s simply you, use a website corresponding to DownDetector to see if the service supplier for the problematic account is on-line or not.

Using DownDetector is comparatively easy. All you must do is kind the identify of your e mail supplier into the positioning’s search bar and it’ll return a outcome telling you whether or not different customers are additionally complaining or unable to entry their accounts.

If your e mail is offered by a non-public server, corresponding to your organization e mail server, you received’t discover that info right here. Instead, you’ll must get in contact with the helpdesk or system administrator for that e mail server.

Disable SSL

While we don’t suggest it normally, it does seem that some customers have managed to eliminate this error by disabling SSL (Secure Socket Layer) encryption for that account. However, if you happen to do that it implies that your emails could be intercepted and browse, so tread rigorously.

Open the Settings app and go to Mail > Accounts.

Mail Settings iOS

Then choose the account kind you’re having points with

iOS Mail Account Settings

Choose Account.

iOS Mail Settings Account Selection

Choose Advanced.

iOS Advanced Mail Account Settings

Under “Incoming Settings” change “Use SSL” toggle to the off place.

iOS Mail SSL Toggle

Remove the Account and Add it Back From Scratch

If not one of the above troubleshooting ideas do the trick, you would possibly wish to take away the e-mail account out of your system solely after which add it again once more.

Go to Settings > Mail > Accounts and choose the problematic account. At the underside of the account settings web page, choose “Delete Account” and

Delete iOS Mail Account

Confirm it by deciding on “Delete from my iPhone” or “iPad”.

Mail iOS Account Delete Confirmation

Once the account is deleted, go to Settings > Mail > Accounts. Then faucet “Add Account” and enter your account info as instructed.

Add iOS Mail Account

If that doesn’t work, you will have to think about a factory reset of your telephone , however earlier than you’re taking such a drastic step triple-check your account details and test together with your mail supplier to see if there are any identified points.

You may wish to attempt a third-party mail app! Microsoft’s Outlook App is a stable various to Mail, and you’ll even add non-Gmail accounts to the Gmail app.

RELATED: How to Configure Mail Settings for iPhone and iPad

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