Rancho Valencia Works with Rackspace Technology on Migration to Office 365 to Strengthen Customer Service Standards and Optimize Email Infrastructure

Get inside Wall Street with StreetInsider Premium. Claim your 1-week free trial here.

Upgraded electronic mail platform resulted in efficiency increase of 30%

SAN ANTONIO, June 16, 2022 (GLOBE NEWSWIRE) — Rackspace Technology® (NASDAQ: RXT), a number one end-to-end, multicloud expertise options firm, immediately introduced that Rancho Valencia labored with the corporate to migrate their electronic mail server from on-premises to Office 365 to strengthen customer support requirements, optimize its electronic mail infrastructure and additional combine Microsoft® 365™ into its each day operations. The upgraded electronic mail platform resulted in a 30% sooner and safer expertise than earlier than.

Rancho Valencia is a Forbes Travel Guide Five-Star resort and spa situated on 45 rolling acres north of San Diego, CA. Founded in 2001, the privately held property employs 350 individuals with annual income of $25M.

U.S. hospitality is a $133 billion industry and IT providers and administration inside the hospitality trade are completely different from many conventional IT fashions as a result of, on prime of conventional operations, hospitality IT presents many further challenges associated to visitor engagement and visitor providers. By investing in expertise functions at touchpoints all through the shopper journey, hoteliers have a possibility to enhance income and increase visitor engagement.

“The Rackspace Technology crew took the time to perceive our current electronic mail setting, present a plan and timeline for migrating our electronic mail server from on-premises to Rackspace Technology Exchange, and then to Microsoft 365,” stated Omid Arjomand, InfoTech Director, Rancho Valencia. “Our resort wished to take advantage of its Microsoft 365 setting and platform to optimize income and buyer satisfaction. We have been referred to Rackspace Technology primarily based primarily on its help availability, nevertheless, the crew was in a position to adapt and reply successfully to our distinctive ticketing and went above and past our expectations when it comes to customer support and professionalism, which we actually appreciated.” 

Rancho Valencia leveraged the Microsoft 365 setting and platform by taking full benefit of the Microsoft 365 ecosystem mixed with Rackspace Technology functions and instruments. The improved platform is saving cash in addition to liberating up sources for app growth. Stability, safety, and the convenience of addressing compliance all elevated. 

“With the assistance of Rackspace Technology, Rancho Valencia was in a position to cut back prices, enhance efficiency and strengthen safety whereas offering company with a five-star digital expertise,” Jeff DeVerter, Chief Technology Evangelist at Rackspace Technology. “The upgraded Rancho Valencia electronic mail platform has given customers a 30% sooner and safer expertise than earlier than and an enhanced general expertise.”

About Rackspace Technology
Rackspace Technology is a number one end-to-end multicloud expertise providers firm. We can design, construct, and function our prospects’ cloud environments throughout all main expertise platforms, regardless of expertise stack or deployment mannequin. We accomplice with our prospects at each stage of their cloud journey, enabling them to modernize functions, construct new merchandise and undertake revolutionary applied sciences.

Media Contact
Natalie Silva
Rackspace Technology Corporate Communications
[email protected]


Related Posts