How to Use the Microsoft Remote Connectivity Analyzer to Troubleshoot Connectivity Issues

Test Microsoft’s new options.

Did your organization simply provide you with a brand new laptop, and also you’re having hassle syncing your Outlook account to your new system? You’re possible going through distant connectivity points, and plenty of non-tech workers bang their heads attempting to determine an answer. This normally requires IT Tech Support. 

Yet, what for those who may determine the downside your self? You want the Microsoft Remote Connectivity Analyzer Tool! It’ll make it easier to troubleshoot the situation and discover a repair for it. 

The MS analyzer is available in 2 flavors: a net app (ExRCA) or a downloadable program (MCA). These instruments don’t cease at the analysis: they’ll additionally provide you with a step-by-step information on how to treatment your downside. What could possibly be higher than that? The days of trial and error are over! 

Now, let’s dive in and speak about the Microsoft Remote Connectivity Analyzer Tool (ExRCA).

The ExRCA is a web based instrument to check the connectivity in Microsoft 365, Teams, and Exchange Server. IT directors additionally use ExRCA to troubleshoot issues talked about above. ExRCA additionally makes use of a novel set of APIs to check connectivity. When errors happen, a troubleshooting information offers common options to the downside. 

Screenshot from the Remote Analyzer Tool. It displays many of the MS applications that it can test. (Source: Microsoft)
The Analyzer instrument is a good way to troubleshoot connectivity points.

Next, I’ll speak about the Microsoft Connectivity Analyzer Tool (MCA).

The MCA is a downloadable shopper you’ll be able to run domestically. It additionally has all the similar functionalities as the distant analyzer. You can then verify your server connections and get troubleshooting recommendation. MCA additionally enables you to use PowerShell scripts to automate your testing, saving you time and frustration. You also can automate it to get proper to the points! That means, you’ll additionally get acceptable troubleshooting solutions. Now that you just perceive each instruments, I’ll information you thru the variations between them.

Differences Between ExRCA and MCA

ExRCA and MCA share the similar purpose, however in addition they have completely different approaches. Let me information you thru these variations!

Program Web App Software 
Testing Options Full complete checks A restricted, minimized model of the ExRCA 
User Interface  Open-ended format. Users can click on on tabs and seek for particular parts  Wizard format, walks customers by way of questions and offers the greatest plan of action 
Integrated Testing Perform checks as wanted, one after the other  Runs all checks per wizard suggestion

Now, I’ll present you ways to use the ExRCA to check some Exchange sync parameters

8 Steps to Test Exchange Sync Parameters with ExRCA

You can use the ExRCA to check the Microsoft trade sync parameters. Not positive how to do this? First, go to the exchange server testing page. Then, click on on the hyperlink, and let’s get began!

Follow these 8 steps to check Exchange sync parameters:

  1. Click Server Account Access (Red Border Box).
Image of the home page of the ExMCA showing all of the connections that it can troubleshoot.
MS Exchange points are an issue of the previous.
  1. Fill out the following fields. 
  • Service Account User Name: Service account area/consumer title or UPN you’ve arrange for Exchange Sync.
  • Target mailbox e-mail tackle: Email tackle of an Exchange consumer.
  • Service Account Password: Service account password you’ve arrange for Exchange Sync.
Screenshot of the Service Account Access Tab showing a list of all the parameters that need to be filled out in order to be tested. (Source: Microsoft)
Fill out the type and also you’re nearly midway there!
  1. Click the Use Autodiscover to detect server settings radio button.
  2. Select Contacts or Calendar.
  3. Select Use Exchange Impersonation radio button.
  4. Use the e-mail tackle you used on the first web page. Enter it beneath Target Mailbox Email Address in the Impersonated User discipline.
  5. Choose SMTP Address for the impersonated consumer. You can solely check an account you’ve got credentials for, and this verify field additionally asks you to confirm that. Ensure you’ve got the credentials and verify the field earlier than continuing, or this received’t work. 
  6. Click Perform Test, sit again, and watch the magic!

After you obtain your connectivity report, reserve it in HTML or PDF format. If you’re nonetheless having points, you can even ship this data to your assist desk for additional assist. All that being mentioned, what checks does ExRCA run? Let me present you a number of.

Exchange and Outlook Tests

Let’s cowl some checks you’ll be able to run with the connectivity analyzer instrument. These checks are particular for the trade server, Outlook, and Internet e-mail. It’s good to hold these in thoughts as a result of they’re additionally the most particular to your job. 

Exchange Web Services Connectivity Tests

  • Synchronization, Notification, Availability, and Automatic Replies: This check addresses exterior entry points. It additionally analyzes the fundamental Exchange Web Services to confirm they work.
  • Service Account Access: This check verifies the service account’s capacity to entry mailboxes with alternate credentials. It additionally verifies the capacity to create and delete gadgets in the mailbox, and the capacity to entry it by way of trade Impersonation.

Outlook Connectivity Tests

  • Outlook Connectivity: This check research how Outlook connects to the web. It additionally checks connectivity utilizing the RPC over HTTP and the MAPI over HTTP protocols.
  • Autodiscover: This check checks how Outlook will get settings from the Autodiscover service.

Internet Email Tests

  • Inbound SMTP Email: This check inspects steps that an web e-mail server makes use of to ship inbound SMTP emails to your area.
  • Outbound SMTP Email: This check checks the outbound IP tackle for Reverse DNS, Sender ID, and RBL checks.
  • POP Email: This check goes by way of the steps an e-mail shopper makes use of to join to a mailbox utilizing POP3.
  • IMAP Email: This check examines the course of that an e-mail shopper makes use of to join to a mailbox utilizing IMAP4.

Great! Now you’ve got understanding of the ExRCA and MCA, so it is best to get in there and begin fixing issues! 

The Bottom Line

The ExRCA and the MCA are the go-to instruments to repair the frequent points in MS Exchange Server. For instance, use the MS analyzer when you’ll be able to’t join to your current accounts on new units! When you utilize the ExRCA, you’ll be able to self-diagnose the situation. The troubleshooting information can even educate you ways to resolve mentioned situation. IT help suppliers additionally should have the ExRCA and mCA on their desktops! 

This information has all the pieces you want to find out about Microsoft Remote Connectivity Analyzer instrument. I additionally defined the ExRCA and MCA instruments individually. Then, I additionally gave you a tenet for utilizing it to check trade sync parameters. Finally, I confirmed you what checks are most helpful to run. 

Got any extra questions on Microsoft Remote Connectivity Analyzer instrument? Check the FAQ and Resources sections under.

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What’s the distinction between ExRCA and MCA?

ExRCA and MCA are nearly the similar. The fundamental distinction is that ExRCA is a web-based instrument, and the MCA is a downloadable program. You also can run MCA domestically in your machine, permitting you to write PowerShell scripts. This can even enable you to automate processes and save time. 

Who will largely profit from utilizing the MS Remote Connectivity Analyzer?

IT directors will profit the most from this instrument. They typically repair many computer systems which have these points. The ExRCA will enable them to repair these points rapidly, so it’s a must have for them. Yet, even you’ll be able to run checks with the ExRCA, so that you achieve extra perception into your connectivity points. 

What is distant connectivity?

Remote connectivity means connecting to one other laptop/server from an remoted laptop by way of an Internet connection. Microsoft Exchange additionally works on this precept. That’s why the trade analyzer is a strong troubleshooting instrument to use once you face an issue. 

What if I would like to create new customers throughout an Exchange migration?

Some random errors could trigger hassle when migrating all customers to a brand new server. Luckily, although, you’ll be able to create new customers with out creating a brand new profile. You also can learn the tutorial on how to do that here

Can I take advantage of the ExRCA to troubleshoot MS Teams points?

Yes, the ExRCA can troubleshoot MS Teams points. The third choice in the left-hand menu is for Teams. You can click on that, and it’ll give you 7 checks. You also can run these checks towards the Teams server to verify points and get troubleshooting recommendation. 


Microsoft’s Connectivity Analyzer Tool Documentation

Check out the official MS trade analyzer documentation here.

Microsoft’s Remote Connectivity Analyzer Tool Documentation 

Get the official distant MS trade analyzer documentation here.

TechGenix’s Office 365: Putting Users in Groups and Assigning Licenses to the Group

Learn extra about including customers to teams here.

TechGenix’s Guide on Creating a New Outlook Profile with out User Involvement 

Learn how to create a brand new Outlook profile with out asking customers to manually create one here

TechGenix’s Troubleshoot Exchange 2019 with Microsoft Connectivity Analyzer

Learn how to carry out troubleshooting with the MS analyzer here.

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