What to do if your emails are vanishing or a mouse is misbehaving | Q&A with Patrick Marshall

Q: In the final couple of weeks I’ve had emails from two senders disappear from my Whidbey Telecom electronic mail server a number of hours or days earlier than showing in my Outlook 2010 inbox. In the case of emails from nwpathology.com the delay was simply greater than two hours. In the case of emails from redistricting.wa.gov the delays have been three or 4 days. The remainder of my incoming electronic mail seems to be well timed. 

I’ve known as Whidbey Telecom tech help about this and was advised that since I’ve a POP account, the emails now not on the server should be someplace in my electronic mail shopper (Outlook). After looking out each folder for one among them I used to be unable to discover it. 

Any concepts why this is taking place? I’m reluctant to subscribe to Office 365, or to change to a Whidbey Telecom IMAP account, on account of the numerous correspondents and companies I might have to notify of a new electronic mail tackle. 

⚊ Mary Hollen, Greenbank

A: The help individual is right that with POP3 accounts by default the emails are faraway from the server and downloaded to your pc whenever you join. Why they are not exhibiting up straight away in your Outlook inbox is a puzzle I don’t have a certain reply for. I might suspect that there’s a processing battle in your service supplier’s servers.

But there’s excellent news. Most electronic mail service suppliers, together with Whidbey Telecom, help each POP3 and IMAP. You can change your electronic mail account from POP3 to IMAP with out altering your electronic mail tackle. Here are directions: https://www.whidbeytel.com/faq/email-setup/.

And as soon as you modify to IMAP messages keep on the server till you delete them. Even higher you possibly can entry messages from completely different units and when an electronic mail is deleted on one system it is going to be deleted on all units. In brief, your electronic mail is synced throughout your units.

If you however need to maintain your electronic mail configured as a POP3 account it’s your decision to configure it to go away messages on the server.

Here’s how:

1. After opening Outlook, click on the File tab > Account settings > Account settings.

2. Highlight your present POP3 account and click on Change.

3. Choose More settings and click on Advanced.

4. You ought to see a test field titled: Leave a copy of messages on the server.

5. Check the field to allow Leave a copy of the message on the server.

Q: I fall into that harmful space of figuring out the fundamentals and never figuring out sufficient about pc know-how. This specific downside is not severe, as I’ve found a workaround, nevertheless it nonetheless bugs me when issues don’t function as they need to.

When I attempt to go online to Windows 10, the go online button doesn’t reply to the mouse click on, no password area exhibits, and it seems barely skewed inside its field. Through fiddling with it, I’ve realized that if I hit Ctrl-Alt-Del, it should reply, give me the password area and I can go online.

— Kevin Howard

A: Whenever a system isn’t working as anticipated, or desired, the very first thing I’d do is test to ensure you’ve bought the newest driver put in for the system. It’s potential that an replace to Windows has resulted in some incompatibility and which will have been resolved in a driver replace by the maker of the mouse.

If that doesn’t resolve the issue, I’d substitute the batteries or recharge the mouse. And if that doesn’t resolve the issue I’d attempt a completely different mouse.