MDT Broadens Digital Offerings, Deepens Relationships with Credit Unions in 2021

FARMINGTON HILLS, Mich.–(BUSINESS WIRE)–Member Driven Technologies (MDT), a CUSO that hosts the Episys^® core processing system from Symitar^® to offer a personal cloud different for core processing and IT wants, immediately introduced highlights from final yr, together with notable shopper successes, digitally-focused partnerships and choices, and strategic promotions.

In 2021, the CUSO continued to prioritize working flexibly with shoppers to keep up secure and compassionate work circumstances, efficiently welcoming three credit score unions to the MDT Community. MDT additionally supported two mergers, enabling credit score unions to successfully fuse two beforehand separate programs, applied sciences and cultures. Existing shoppers continued to precise satisfaction with MDT’s service and assist; 14 shoppers renewed their contracts final yr, and nearly all of shoppers chosen further choices and complementary options from the CUSO.

As member expectations and expertise proceed to evolve, MDT is devoted to serving to shoppers simply and affordably leverage expertise from main suppliers to compete. For instance, the CUSO fashioned a partnership with Digital Onboarding, a fintech supplier of a brand new account activation platform, that has been gaining important traction. MDT additionally supported six credit score unions in implementing JHA Digital-Banno. And, MDT accomplished the primary Banno API Toolkit integration for a shopper by way of their partnership with DeepTarget. Nearly 300 implementation initiatives have been accomplished final yr total. To additional assist shoppers consider their many expertise choices, MDT introduced a licensed vendor integrations listing in 2021 which shall be expanded even additional this yr, bringing further worth to credit score unions.

MDT additionally made important inside investments in terms of expertise and their staff. New proficient professionals have been added to MDT’s information and analytics division, with plans to discover new AI capabilities this yr. The CUSO enhanced its service and assist portal to extend efficiencies for shoppers and shared a number of sources to assist credit score unions navigate The Great Resignation. Numerous strategic promotions occurred, together with Jennifer Lee and Carla Bettens being promoted to vice chairman roles.

The firm was acknowledged for its dynamic firm tradition and its people-first philosophy. MDT was acknowledged by Arizent as a 2021 Best Place to Work in Financial Technology. In addition, they have been acknowledged by Crain’s Detroit Business as a 2021 Cool Place to Work in Michigan for the fifth consecutive yr; they ranked third amongst medium-sized firms and 15 total, the very best MDT has ranked to this point.

“It is a time of speedy change in monetary companies, and MDT is devoted to offering our credit score unions with the expertise, companies and assist mandatory to keep up robust member relationships and success,” mentioned Larry Nichols, president and CEO of MDT. “This dedication is demonstrated by way of the a whole bunch of implementation initiatives we accomplished final yr, the venture administration and consulting-centric assist we proceed to supply and the precedence we place on establishing partnerships with high distributors to make integration and collaboration extra seamless for our shoppers. By delivering the options and companies that our shoppers want, we will allow them to focus extra on what they do finest: offering distinctive member service and assist to their communities.”

About Member Driven Technologies

Member Driven Technologies (MDT) gives a personal cloud different for core processing and IT wants. The CUSO hosts the Episys® core platform from Symitar®, in addition to dozens of seamlessly built-in options and supporting companies to assist run your complete establishment, comparable to digital banking, funds, lending, cybersecurity and imaging. Rounding out its complete suite, MDT additionally affords enterprise continuity, catastrophe restoration and regulatory options in addition to consulting, information analytics, electronic mail internet hosting and {hardware} buying companies. By partnering with MDT, credit score unions throughout the nation are boosting efficiencies, enhancing safety and decreasing prices whereas sustaining a excessive stage of management. Visit mdtmi.com or observe @memberdriven for extra info.