APEX Console: As-a-Service, At Your Service

Since saying Dell Technologies APEX in 2020 and an enlargement of our APEX choices all through final 12 months, our staff has been centered on creating and delivering a transformational person expertise. This expertise is orchestrated by way of the APEX Console the place our breakthrough portfolio of cloud and as-a-service offers turns into actual. The APEX Console spans your complete journey with us, from discovering affords to subscribing to them, and from day one operations to increasing your deployments as you develop. This APEX journey is designed with a give attention to 5 foundational design ideas guaranteeing the Apex Console is self-service, seamless, intuitive, immersive and pleasant every step of the best way. Let’s dive into every.

Self-Service: There When You Want It

APEX is about delivering a cloud expertise that spans your infrastructure and software program ecosystem and lives wherever you need it to – your datacenter, the sting, a colocation facility or the general public cloud. Absolutely core to this expertise is the power to get what you want whenever you want it, fully by yourself phrases.

The APEX Console offers an internet, always-there interface so you’ll be able to transfer your tasks ahead with out ready for anybody. It puts you in the driver’s seat to find affords that map to the outcomes you want, like getting clear pricing and submitting an order in as little as half-hour.¹ While you will not want to select up the telephone to search out what you might be searching for, the Dell Technologies consultants you’ve trusted for years only a click on away in the event you want us.

Seamless: All Together, in One Place

APEX and the APEX Console are unifying your entire Dell Technologies ecosystem throughout merchandise, options, providers and companions.

Consolidating the shopper expertise to a single platform on-line means no logging in to a number of aspect managers or monitoring permissions throughout platforms. It means you’ve one house that connects all of the providers you want. It means direct, embedded entry to related, useful content material – like information base articles and white papers – to remove the necessity to hunt elsewhere to search out the solutions you might be searching for. The APEX Console ensures that your APEX expertise is seamless and unified throughout all of the capabilities that energy the APEX portfolio, regardless of the staff that constructed them.

Intuitive: Workflows That Don’t Feel Like Work

APEX is about reworking each facet of the IT journey and bringing a uniform person expertise (UX) that follows you thru each step of your journey with us. We need the language of APEX to be your personal, not business jargon. We guarantee flows within the Console are clearly outlined, step-by-step, so you understand the place you might be and what’s subsequent. To accomplish this, we’ve spent numerous hours conducting person analysis to know and anticipate your wants. We are making you the focus at each step, for each determination we make in constructing the APEX expertise. Like when you’re including capability to a knowledge service – which service are you increasing? How way more capability do you want? And when do you want it?

To construct essentially the most intuitive workflows potential, we’ve taken the time and assets to sit down down with a whole bunch of customers to know their wants during the last eighteen months. We have had the lengthy conversations about the place they’re headed, collaborated on early ideas and iterated with them on the blueprints earlier than beginning to lay down the bricks.

Immersive: Everything at Your Fingertips

Immersive means no logging in to a number of aspect managers or juggling knowledge throughout platforms. It means you’ve one house that connects all of the providers, insights and actions that you simply want, and offers the power to additional customise APEX capabilities to the form of your group.

Our API-first strategy permits the information and features throughout our complete portfolio to be introduced collectively natively within the APEX Console. It additionally makes our platform open so you’ll be able to programmatically entry its capabilities from your personal instruments and purposes, capitalizing on present investments.

Consider an instance enabled by the public API for Dell Technologies CloudIQ that’s in tech preview and will likely be releasing within the coming months:

Log into the APEX Console and also you see a notification: system well being rating dipped under regular for an APEX Data Storage Services subscription. Instead of a ticket or Slack to your storage admin (is not she on PTO at present?) you get a fast digest of what is creating the rating by way of the Metrics web page within the Console. Need extra element? Click down right into a complete dashboard leveraging our monitoring improvements in CloudIQ to needle in on precisely the insights you are searching for.

Delightful: “Now This is Cool”

We are designing APEX to simplify IT. We are pivoting the IT expertise from the command-and-control mannequin of the previous to an outcome-based future. You needn’t fear in regards to the variations between processor or reminiscence configurations for server merchandise, for instance. Rather, you’ll be able to focus in your finish objective, like “I would like a compute-optimized service for my on-line gaming server.”

Joy and delight are the results of a constant, deliberate give attention to the wants of you, our customers. We hear first to listen to what it’s essential assist your distinctive model of digital transformation. Then we work tirelessly aligning our assets to create an expertise that meets and exceeds your expectations, anticipating your wants in methods that can pleasantly shock you.

Innovating UX is a Journey

Join us as we try to remodel the best way you’re employed, on daily basis, by curating an immersive, self-service expertise that unifies cloud providers seamlessly in an intuitive and pleasant means. These ideas ought to permeate your expertise out of your first subscription to an APEX service, all the best way to your easy enlargement as APEX grows with your online business. I’m excited for what’s to come back and know we’ll cease at nothing to drive ahead, collectively.

¹ Source: Principled Technologies Report “Get knowledge heart Storage as-a-Service with Dell Technologies APEX Data Storage Services”, Commissioned by Dell Technologies November 2021. Actual outcomes could differ. Full Report here.


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