iiNet blames server outage on Perth heatwave, as Canberrans spend days unable to access domain’s email services | The Canberra Times

information, enterprise, iinet, outage, email, isp

Australian web service supplier iiNet – owned by TPG Telecom – says the breakdown of its net and email server was brought on by “excessive climate” in Western Australia. Some Canberra-based iiNet prospects have reported they’ve been unable to access their emails since Christmas Eve. The ISP blames the outage on a Perth heatwave. “Some iiNet buyer operations are at present impacted due to an information centre difficulty brought on by yesterday’s excessive climate occasion in Western Australia,” the ISP posted on social media on Boxing Day at 3.13pm. “Internet and cell services for iiNet prospects are nonetheless obtainable and unaffected. “Impacted services embrace the iiNet web site and iiNet area email services. The iiNet buyer name centre is accessible for fundamental troubleshooting solely at the moment.” IN OTHER NEWS: iiNet headquarters are based mostly in Perth, the place temperatures on Boxing Day reached up to 43.5 levels – town’s second-hottest December day on file. The heatwave brought on energy outages to hundreds of residents. Latham resident Daniel Ciuffetelli mentioned he had not acquired emails by his iiNet account since Christmas Eve. He mentioned his son despatched a take a look at email on Boxing Day, and when it didn’t arrive he referred to as the customer support quantity about 9.40pm. “I used to be on maintain for over half-hour, and whereas on maintain there was no communication about an outage,” he mentioned. “When the decision was answered I had to ask if there was a difficulty, solely to be informed that they’re wanting into it and it is going to be rectified by 3pm [on December 26].” On Monday evening, he was nonetheless unable to access emails. Another Canberra resident in Weston Creek, who requested to stay unnamed, mentioned he had tried to contact iiNet by Facebook Messenger, email and telephone avenues, however was unable to attain customer support help. “I did not have email access for over two days. Now it appears to be working, however I misplaced lots of emails together with some for surveys. These surveys complement my revenue, which is the [Disability Support Pension],” he mentioned. “I’m severely disabled due to many well being and mobility points and dwelling alone. The web/email is my lifeline to the skin world.” Our journalists work laborious to present native, up-to-date information to the neighborhood. This is how one can proceed to access our trusted content material:


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