Heart Internet web hosting review

Founded in 2004 by Tim and Jonathan Brealey, Heart Internet is a British web hosting firm that takes pleasure in being the primary to incorporate an entire billing and CRM system free of charge with its reseller hosting merchandise. They additionally declare to have created new and distinctive hosting options which have introduced success each to them and their prospects. Although Heart Internet advertises its providers as “award-winning”, it hasn’t acquired any awards since 2015, which coincides with the twists and turns it went by way of within the final decade.  

In 2011, Heart Internet grew to become part of HEG (Host Europe Group), which was purchased by a US-based hosting large GoDaddy in 2017. Nevertheless, Heart Internet remains to be thought-about to be the second-largest web hosting firm within the UK for hosted web sites.

Heart Internet’s head workplace may be present in Hayes (the UK), whereas their main information middle is situated in Leeds (the UK) the place they host most of their options, together with every part from shared hosting to VPS and reseller packages. There can also be a secondary information middle at an unspecified location within the EU however it’s out there for a few of their hybrid servers, and devoted servers options bought from 2006 onwards.


Heart Internet’s weblog is usually a helpful useful resource to study extra about web hosting (Image credit score: Heart Internet)

Heart Internet’s official web site seems to be fairly plain however it’s totally purposeful and options an attention-grabbing and informative weblog. You may also sustain with them on Facebook, Twitter, and LinkedIn, the place all accounts are in wonderful fettle.


All of Heart Internet’s plans embody limitless bandwidth whereas its dearer plans additionally embody limitless storage (Image credit score: Heart Internet)

Plans and pricing

Heart Internet gives a big selection of hosting providers and most of them are fairly priced. However, a number of the entry-level options are a bit dearer than we anticipated. 

Those in want of hosting options can select between a number of Linux and Windows shared hosting plans, 9 WordPress-specific plans, three enterprise e-mail plans, six VPS plans, 4 plans for dedicated servers, and one limitless plan aimed toward resellers. In addition to this, Heart Internet gives domain name registrations, SSL certificates, and “Website Security” suites.

The most pocket-friendly shared hosting plan is Linux-based “Economy” which can price you £4.99 ($6.70) for one month, or £3.99 ($5.35) monthly if billed yearly, and that is with out including 20% VAT. The “Economy” plan will present you a single web site, one free area title (excluding premium domains), 25 subdomains, 100GB of space for storing (NVMe SSD), unmetered bandwidth, 512MB of reminiscence, 50 FTP accounts, 10 MySQL (as much as 1GB) databases, and one primary web site migration. However, there are not any free SSL certificates for many who select one of many low-cost plans.

All of Heart Internet’s shared hosting plans include a “hassle-free” 30-day money-back assure, and if you wish to buy any of its merchandise you are able to do it through bank card, and that’s about it.

Ease of use

To get issues rolling with Heart Internet you’ll have to select a plan, and doing so should not current an issue since all plans are introduced in a very detailed method. First, you’ll have to select one of many hosting varieties, and you then’ll go for a selected plan. It’s good to see each Linux-based and Windows-based servers among the many entry-level choices since that is typically not the case with the competing suppliers. And if we ignore the one-off arrange payment of £10.00 (13.45) that comes with the most affordable plans, the pricing just isn’t a bit over the chances.

If you’re a brand new buyer, upon choosing a plan you’ll be requested to create an account with Heart Internet, which incorporates surrendering your full title (even a title), birthday, e-mail, and bodily tackle, and arising with a stable password. You additionally get to decide on a safety query, so ensure to recollect the reply.  We must also notice that when you’re trying to enroll from any nation outdoors of the UK, Ireland, Germany, or France, to finish the method you’ll must get in contact with Heart Internet’s gross sales group through phone or e-mail.

Customer Area

The Customer Area’s design has clearly not been up to date for a while (Image credit score: Heart Internet)

After making a purchase order, you’ll proceed to Heart Internet’s buyer space which (in distinction with the official web site) seems to be and feels behind the occasions, though (to be truthful) it really works like clockwork. Fortunately, as an alternative of the eXtend management panel, Heart Internet now supplies the newest model of industry-leading cPanel with its Linux-based packages, and it’s solely a click on away from the old-looking buyer space. Unfortunately, when you went with a Windows-based package deal, there’s no cPanel for you.


You can now handle your Heart Internet web site utilizing the industry-standard cPanel (Image credit score: cPanel)

From cPanel, you possibly can simply set up WordPress, Magento, OpenCart, Joomla, PrestaShop, or any of the 30 out there apps. You can use a File Manager and even FTP to construct your web site from scratch, however not a user-friendly web site builder since Heart Internet gives none. If you’ve bought a Linux-based package deal and have already got a decent-looking web site, Heart Internet’s technical group will migrate it for you with none price inside 48 hours.


We used GTmetrix to measure the uptime and response time of Heart Internet’s predominant web site (Image credit score: GTmetrix)

Speed and expertise

After checking the pace on Heart Internet’s official web site we weren’t precisely blown away by the efficiency, and we weren’t quick on attempting both. Our testing software, GTmetrix, confirmed that the positioning’s load time was 3.3 seconds, which is completely presentable efficiency. Almost all different very important pace measuring metrics have been forward of the curve, all however one. Enter largest contentful paint (LCP), which represents the time it takes for the most important content material factor (equivalent to a hero picture or heading textual content) on the web page to develop into seen. Although for very best person expertise LCP needs to be 1.2 seconds or much less, Heart Internet’s web site took 2.8 seconds to take action, which is a bit worrying. In the top, GTmetrix determined to fee the pace efficiency of Heart Internet’s web site with a modest C (66%).

As for uptime, Heart Internet gives a 99.9% uptime assure with all of its plans, which signifies that quantity of downtime per 12 months shouldn’t exceed 9 hours in complete. After monitoring Heart Internet’s web site for 2 weeks through UptimeRobot, we discovered no hint of downtime in any respect, which seems to be promising regardless of the comparatively quick monitoring interval.


While in search of help on Heart Internet’s web site you’ll absolutely stumble upon the dwell chat, which is obtainable 24/7 in concept slightly than in follow, so ensure to make use of it Monday to Friday, 9 AM to five PM (GMT). You even have an choice to get in contact with the pre-sales and help workers through a UK-based phone quantity, e-mail, and ticket. We determined to check our luck with the help ticket and received a worthwhile reply inside an hour, which is a fairly immediate response time for a ticket.

Support Database

The Support Database options up-to-date how-tos and articles (Image credit score: Heart Internet)

If you wish to keep self-sufficient, your finest shot is Heart Internet’s “Support Database” which seems to be a bit old style however most of its how-tos are up-to-date. There you’ll discover over a thousand how-tos separated into 9 totally different classes (“cPanel Web Hosting” being a latest addition). Searching by way of them wasn’t as simple as we might prefer it to be, and swiftly the positioning began slowing down and crashing once we tried utilizing the search field. In the top, we managed to search out what we have been looking for but it surely felt like an uphill climb.

The competitors

Like Heart Internet, Easyspace is a bunch from the UK with all kinds of hosting options aimed toward newcomers and professionals alike. True to its title, Easyspace is simple to arrange and use, and it’ll additionally give you a lot of options positive to set you off for a profitable begin. However, buyer help is Easyspace’s chink in armor and one which much less skilled customers will not be more likely to face up to.

As its title suggests, UK2 is a UK-based web hosting supplier and an excellent various to Heart Internet. In phrases of hosting choices and options, these hosts are considerably comparable, though UK2 is extra open-handed with its freebies, significantly with entry-level packages. With UK2 you too can get an easy-to-use web site builder, which is at present not an possibility with Heart Internet.

Although Bluehost is predicated within the USA and Heart Internet within the UK, each hosts are beginner-friendly and supply a full vary of hosting options together with some very good WordPress-specific packages. Although Heart Internet seems a bit cheaper at first, Bluehost sweetens the deal by providing a free SSL certificates with all its plans, in addition to a drag-and-drop web site builder.

Much like Bluehost, HostGator is a flexible host from the USA providing a big selection of hosting choices, options, and one-click apps. Besides being a bit cheaper than Heart Internet (but extra feature-rich) it additionally supplies extra in-depth how-tos and step-by-step video guides.

Final verdict

If your predominant quest is to resell, Heart Internet’s options present an interesting price-performance ratio, and the identical is true of their VPS and devoted server packages. However, in terms of easier options (equivalent to shared or WordPress hosting), the entry-level plans look pale compared to different choices on the UK market.

If you don’t discover having a UK-based host very important to your imaginative and prescient, US-based HostGator and Bluehost can give you virtually every part Heart Internet can, and they’re going to throw in a bunch of beginner-friendly options as well.


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