Texting, Emailing, And Talking: Which Is Best When Communicating With Clients?

Look in any respect the tech that you simply now have to purchase your self!

Today, we’ve got all kinds of how to speak with others with out truly assembly them in individual. The frequent strategies of communications are speaking over the telephone, emails, and textual content messages. Recently, video calls and group messaging have additionally gained in recognition. Once shortly, I see a dialogue on whether or not there’s a correct and environment friendly method to talk with shoppers utilizing these codecs.

Before discussing this, it would assist to present a refresher on how electronic mail and textual content messaging works and the way they’re used historically.

Email is usually thought-about essentially the most skilled method to talk for various causes. First, because it got here out first, extra individuals use it. Second, it’s the popular format for lengthy messages and huge information. And lastly, it’s simpler to ship data to individuals, even when they use a distinct electronic mail server. A Gmail consumer can ship an electronic mail to a Hotmail consumer.

Text messaging is one other standard different. It’s been round for a very long time (anybody keep in mind AOL Messenger and ICQ?) however its use has expanded because the invention of the smartphone. Generally, textual content messages are despatched by the customers’ telephones by utilizing the texting service on the telephone’s mobile system or by a separate third-party app. People are inclined to ship shorter messages and pictures by textual content messaging as a result of it’s exhausting to jot down an essay on a smartphone. While most individuals ship textual content messages by their telephone, some apps might be put in onto a pc so you’ll be able to ship textual content messages by your laptop.

The one main downside to textual content messaging is that normally each events need to have the identical program put in to talk with one another. This may end up in you putting in a number of messaging apps, particularly should you talk with individuals abroad.

And lastly, there may be the old-school methodology of chatting: Talking over the telephone. Some persons are speaking much less and texting extra as a result of it permits individuals to speak at a slower tempo. But alternatively, listening to somebody’s voice can mean you can detect and analyze feelings that may’t fairly be captured by utilizing emojis.

So is there an environment friendly manner to make use of the telephone, texting, or emails? It’s exhausting to say since you’ll have to adapt to your shoppers’ electronic mail and texting habits as effectively. But right here are some things to consider.

First, should you and the individual on the opposite finish are continuously exchanging emails or textual content messages discussing some mundane matter, it could be extra environment friendly to speak over the telephone as a substitute. The sensible downside with fixed texting is that it could possibly be tougher to seek out particular data from a earlier textual content message as you’ll have to sift by older messages, meals pics and Squid Game meme pictures.

I’ve additionally heard anecdotal tales of shoppers texting individuals at odd hours since they imagine that they’ve larger entry to their legal professional.

Second, should you anticipate that the dialog is not going to be one, or if you need to report unhealthy information, it might be higher to speak as a substitute of texting. The predominant motive for it is because if the individual on the opposite finish is offended, you might need a greater shot at defusing the scenario by speaking to them. Also, offended persons are extra prone to write issues that they may remorse later. In some circumstances, a lot later.

And, clearly, if one individual is driving, speak as a substitute of texting. And when somebody is driving, ensure to convey data that’s simple to know because the individual must give attention to the street. In different phrases, don’t ask the motive force to unravel complicated mathematical equations as a result of the one quantity he must give attention to is the velocity restrict. Also, I’d keep away from giving unhealthy information over the telephone, particularly if the motive force is prone to committing street rage.

Third, in case you are sending information, it could be higher to make use of electronic mail. Some messaging apps permit file transfers however the information can solely be opened on a smartphone. Make certain that you’ll be able to obtain the file to your telephone and if wanted, switch the file to a desktop or laptop computer laptop.

You needs to be aware of emailing, textual content messaging, and speaking to the shopper as these are the primary strategies of communication at the moment. But additionally, you will must adapt to your shoppers’ wants and limitations. Some individuals don’t use electronic mail that usually and others don’t use textual content messaging in any respect. Others don’t like to speak for some motive and are higher at writing issues down. If you grasp the usage of present communication expertise, whereas exercising smart discretion when deciding what to jot down or say, you’ll be able to work sooner and smarter whereas avoiding doubtlessly awkward conditions which may jeopardize the shopper relationship.


Steven Chung is a tax legal professional in Los Angeles, California. He helps individuals with fundamental tax planning and resolve tax disputes. He can also be sympathetic to individuals with giant pupil loans. He might be reached by way of electronic mail at [email protected] Or you’ll be able to join with him on Twitter (@stevenchung) and join with him on LinkedIn.



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