GCI working to fix issues registering for credit monitoring offered by state

GCI Communications mentioned Tuesday it’s working to resolves a problem for clients having hassle signing up for the state’s free credit monitoring program and that the issue ought to be mounted by the afternoon.

The Alaska Department of Health and Social Services is providing free credit monitoring for Alaskans affected by an information breach earlier this 12 months, however when one resident tried to join, she was informed her GCI electronic mail deal with was incompatible with the corporate’s software program. The state has contracted with Identity Theft Guard Solutions, Inc. which does enterprise as IDX.

Juneau resident Colleen Campbell informed the Empire Tuesday morning she had run into hassle signing up for IDX’s service and was informed by firm representatives that GCI’s electronic mail server was blocking a vital verification electronic mail the corporate sends.

GCI spokesperson Heather Handyside mentioned in an electronic mail Tuesday their staff had recognized the problem stopping GCI electronic mail addresses from signing up for the service.

“We anticipate the problem to be resolved this afternoon,” Handyside mentioned.

Campbell expressed frustration with the state for the scenario.

“How typical of (the state) to arrange stuff and never examine every part by way of,” Campbell mentioned.

In an electronic mail Tuesday afternoon, DHSS spokesperson Clinton Bennett mentioned the problem was identified and each firms had been working to resolve the problem.

“There is presently a identified subject with the GCI service supplier blocking IDX’s emails which is stopping members from finishing their account setup. IDX is working with GCI to resolve this subject as rapidly as attainable,” Bennett mentioned. “In the meantime, Alaskans have the choice of utilizing an electronic mail account from a special service supplier to stop delays or issues in finishing enrollment.”

Contact reporter Peter Segall at [email protected] Follow him on Twitter at @SegallJnuEmpire.


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