IT Support Specialist at Blue Ion Support Services

Blue Ion supplies the very best, modern international assist providers to quite a lot of worldwide organizations and focuses on rising operational efficiencies in order that prospects can give attention to their core enterprise.

This is a senior function and may be distant based mostly as nearly all of the work may be carried out remotely. However, it will be ultimate for the particular person to reside close to one in every of our main places of work ie. Jhb/Dbn.

Job Description:
We are in search of a proficient and multi expert IT Support Specialist to affix our dynamic staff of IT professionals. The profitable candidate ought to have a ardour for IT and many stable working expertise supporting numerous totally different applied sciences reminiscent of Windows Desktop and Server, Linux Server, Network and Security and Virtualised Cloud based mostly and onsite infrastructures. He/she ought to have their very own dependable transport and have the ability to work remotely with out interruptions.

Duties and Responsibilities:

  • Ensure each day monitoring and efficiency of infrastructure elements together with servers (Windows and Linux), laptop’s (Windows and Mac), community, storage and different infrastructure elements in a heterogeneous atmosphere.
  • Support the Google Suite and Office 365 environments.
  • Setup and Support numerous totally different Firewalls.
  • Support and handle Network and IT safety throughout numerous totally different platforms and applied sciences.
  • Establish and handle relationships with suppliers and distributors.
  • Ensure optimum uptime of the IT infrastructure throughout numerous places of work and geographic places.
  • Ensure proactive preventive upkeep of Data centre, servers, community elements and different infrastructure elements.
  • Plan and handle {hardware} alternative lifecycle.
  • Manage and Support Windows Desktop and Server Infrastructure
  • Manage and assist all e-mail providers.
  • Manage Switches, VoIP telephony and CCTV programs.
  • Support Virtual and bodily Infrastructure for Servers and Desktops.
  • Manage and Support redundancy and Disaster Recovery programs.
  • Ensure monitoring and administration of generator programs, UPS and alternate energy programs.
  • Ensure process paperwork and coaching materials is updated.
  • Implementing new {hardware}, infrastructure elements and applied sciences.
  • Compile month-to-month stories for the Head of IT.
  • Execute Duties in accordance with ITIL framework pointers
  • Be accessible on standby for afterhours assist when obligatory.
  • Effectively handle assist calls on the IT Helpdesk by offering continuous suggestions, timeous decision to fulfill SLA’s and follow-up calls subsequent to closure.
  • Make suggestions for enhancing processes.
  • Training and aiding different members of the IT Team.

Skills and Qualifications:

  • Minimum of 5 – 7 years in a senior IT assist function with associated expertise.
  • Solid expertise migrating from Google suite to Office 365 environments.
  • Solid Network, Server and Desktop Security expertise.
  • Solid Firewall expertise.
  • Solid Networking expertise.
  • Solid understanding and expertise of cloud based mostly e-mail server setup and assist e.g. Google Suite, Office 365 environments.
  • Strong expertise in Virtualised environments. Eg. Microsoft Hyper-V, Proxmox and many others
  • Hardware and software program troubleshooting course of. Ability to critically analyse a symptom, diagnose a fault, plan and take applicable motion on tools together with Servers, PCs, printers and networking.
  • Knowledge of {hardware} elements and {hardware} troubleshooting procedures.
  • Knowledge of Microsoft desktop working programs and desktop software program.
  • Sound information of TCP/IP, DNS, DHCP, SMTP, HTTP/s, FTP.
  • Ability to work independently and in a staff.
  • Deadline pushed and capable of work below strain.
  • Excellent drawback fixing expertise.
  • Excellent planning and organisational expertise.
  • Excellent verbal and written communication expertise.
  • Must be setup to do business from home with out interruption.


  • Degree or 3 yr Diploma in Information Technology most popular.
  • Internationally licensed A+ and Network+/CCNA.
  • Internationally licensed Microsoft Desktop and Server {qualifications}.
  • Azure / VMWare Certifications advantageous.

Desired Skills:

  • Office 365 atmosphere
  • Firewall
  • Networking
  • Desktop Security
  • Microsoft Hyper-V
  • Proxmox
  • A+
  • N+
  • CCNA
  • Azure / VMWare Certification

Desired Qualification Level:

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