Davies and Brook in Claridge’s wins The Service Award at the 2021 Estrella Damm National Restaurant Awards

The pandemic threw up various challenges for Davies and Brook basic supervisor Anneka Brooks. Adapting the restaurant’s refined but relaxed service for which it has, in a comparatively quick area of time, develop into famend was no straightforward feat.

“It all got here all the way down to studying every particular person desk,” she says. “We’re very fortunate that the eating room could be very open and ethereal, so spacing out the tables was easy to attain. From there it was about adapting to our visitors’ wants.”

A system was put in place after the first lockdown at the restaurant, which is situated inside Claridge’s lodge, whereby guests of a extra noticeably cautious disposition would have a single, devoted server all through their meal in order to minimise interplay with completely different contacts. Making visitors really feel secure and at ease was paramount, however the crew’s masterstroke was how effortlessly they managed to marry this with their trademark non-stuffy entrance of home type.

“We spent quite a lot of time constructing confidence amongst our crew in order that we had been all capable of ship that very same snug and approachable hospitality, regardless of having to put on the masks,” she continues. “We would nonetheless smile for visitors once we approached them, and make sure that we spoke clearly and at a louder degree in order to make sure our voices weren’t muffled by the face coverings.”

All this and extra is why Davies and Brook gained The Service Award at the 2021 Estrella Damm National Restaurant and was additionally the highest new entry on the prime 100 checklist – coming in at quantity 13. The restaurant, which opened inside the famend five-star lodge in late 2019, marks the first mission outdoors the US for culinary heavyweight Daniel Humm; whose flagship Eleven Madison Park (EMP) restaurant in New York topped The World’s 50 Best checklist in 2017.

Related Posts