Ascension Labs Selects SmileyAnswers Solution to Understand Patient Experience | State

MISSOULA, Mont., Sept. 9, 2021 /PRNewswire-PRWeb/ — SmileyAnswers™, the world’s main supplier of HappyOrNot® companies, right this moment revealed a case research that particulars how consumer Ascension Laboratory Services utilized Smiley Terminals™ at phlebotomy draw stations in 5 of its areas in Southeast Michigan. Real-time information helped them be taught extra concerning the affected person expertise that led to enhancements and elevated satisfaction scores.

Smiley Terminals are fast to arrange and activate with a wi-fi connection and supply in-the-moment feelings by location, hour and day. With the contact of a button, clients are in a position to enter their suggestions.

The Ascension Laboratory case research examines:

  • Challenges that the consumer confronted in gathering affected person expertise information manually prior to the HappyOrNot answer
  • Patient suggestions and the way points have been recognized
  • Improvements primarily based on HappyOrNot information
  • Response charges and elevated satisfaction scores

The full Ascension Labs case study may be downloaded on the SmileySolutions web site.

Ascension Laboratory Services Manager of Outpatient Phlebotomy Tracie Schrand mentioned, “Our supervisors, administrators and VPs wished a real-time view of affected person expertise throughout our 5 areas and 80-plus websites, and SmileySolutions has helped us obtain that objective with the HappyOrNot answer.”

Since putting in the HappyOrNot answer in 2017, Ascension Labs has acquired greater than 75,000 affected person responses and their HappyOrNot index rating has elevated to 98, up from 91.

Other SmileySolutions well being care purchasers using HappyOrNot options embrace Air Force forty fifth Medical Group, Alverno Laboratories, Franciscan Health, Michigan Medicine, NYC Health + Hospitals, and Optum.

To be taught extra about SmileySolutions and its HappyOrNot options, go to the corporate web site at

About Ascension Laboratory Services

The Ascension Michigan Laboratory Services is comprised of hospital-based and outpatient service facilities. They are dedicated to the standard, entry, continuity and value effectiveness of affected person care. Their pathology employees contains physicians board licensed in anatomic and medical pathology in addition to subspecialty licensed in cytopathology, immunopathology, chemical pathology, transfusion medication, medical microbiology, hematopathology, dermatopathology, and oral pathology. Their employees supplies medical and technical consultations and interpretations each hour of the day, every single day of the 12 months.

About SmileySolutions

SmileySolutions is the world’s main, multinational full-service answer supplier of HappyOrNot companies. SmileySolutions has been offering the HappyOrNot answer, since 2012. The firm supplies purchasers with affected person, buyer and worker suggestions options for a lot of industries together with healthcare, managed service, authorities, retail, and plenty of extra. SmileySolutions options portfolio contains the Smiley Terminal™, Smiley Touch™ and Smiley Digital™. With a client-centric view, SmileySolutions delivers legitimate, credible, and real-time actionable insights. For extra info go to

Media Contact

Brad Lehman, SmileySolutions, +1 800-644-5485, [email protected]


SOURCE SmileySolutions

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