Sky Broadband UK ISP Users Struggling to Access Ionos Websites

Customers of UK ISP Sky Broadband (Comcast) are this morning struggling to entry any web sites hosted by massive web internet hosting agency Ionos, which additionally occurs to embrace’s devoted server and much of different web sites (e.g. ISPA UK). A routing / peering or DNS problem appears probably to be the trigger.

The issues seem to have began at round 2am – 3am this morning, though we’re presently nonetheless attempting to discover out whether or not the fault stems from the Ionos facet or Sky Broadband’s finish. We have nevertheless famous that merely altering to a third-party Domain Name System (DNS) server (e.g. on Google Public DNS or on Cloudflare) through a Sky connection doesn’t resolve it.

At current, the one workaround for that is to use a Virtual Private Network (VPN), which circumvents the difficulty. Likewise, the issue doesn’t, as far as we are able to inform, seem to be impacting different broadband ISPs or cell community operators (it’s nonetheless early within the morning, thus most individuals haven’t woken up but and suggestions is restricted).

We initially suspected that the fault may very well relaxation with Ionos’s personal UK DNS servers, however a few of Sky’s different prospects have since reported that they’re additionally unable to join to VPN companies for his or her workplace and people will not be related to Ionos. A wider fault often is the trigger. We have contacted each Sky and Ionos for remark. Updates shall be added under as they arrive in.

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