phoenixNAP review | TechRadar

Launched in 2009, phoenixNAP has been a part of the worldwide web hosting business for over a decade. As the identify implies, the corporate’s house city is Phoenix (the USA) in addition to the house of their head workplace. Specialized in high-end hosting-related companies, phoenixNAP offers a strong community constructed on “state-of-the-art” infrastructure able to delivering an impeccable 100% of uptime with first-class efficiency, dependability and safety.


phoenixNAP takes a substantial amount of satisfaction within the pace and low latency of its world community of knowledge facilities (Image credit score: phoenixNAP)

phoenixNAP presents six prime knowledge middle areas throughout the USA, North America, Europe and Asia, claiming to make sure low latency, excessive connectivity and excessive general pace. Equipped with about 200 expert technicians, gross sales consultants and members of buyer help employees, they declare to have just one aim in thoughts and that’s the success of their clients.

 phoenixNAP’s official web site is wrapped within the shades of area blue and a well-recognized format which makes navigating round as uncomplicated because it will get. In addition to English, the positioning is accessible in German, Dutch, Italian, Spanish and Portuguese.  


phoenixNAP’s web site sports activities a often up to date weblog (Image credit score: phoenixNAP)

It additionally comprises a weblog which appears to be bristling with new content material on a reasonably common foundation. The articles themselves seem reader-friendly and in-line with the newest traits in theology. They additionally embody some advantageous suggestions and tips aimed toward customers with no less than some quantity of technical experience.  

As for social networking, all who’re can comply with phoenixNAP on Facebook, LinkedIn, Twitter, Instagram and (most notably) YouTube. There you’ll discover just a few full-length webinars, in addition to bulletins, briefings and tutorials.


phoenixNAP’s devoted server plans are geared in direction of organizations versus people (Image credit score: phoenixNAP)

Plans and pricing

Given that phoenixNAP makes a speciality of offering premium internet hosting options and companies, the pricing is adjusted to the worth you’ll be getting for the cash you’re prepared to speculate. Although bare metal cloud is their fundamental attraction, phoenixNAP additionally presents managed and unmanaged VPS packages, hybrid cloud options, dedicated server hosting and colocation services.   

Bare steel cloud packages are offered intimately with their fundamental options, accessible knowledge middle areas and pricing data. Although there isn’t any free trial nor a money-back assure, the pricing mannequin is fairly versatile permitting you to pay per hour or pay-per-use. You can even select to commit for a month, a 12 months, two years or three 12 months.

At the second, you may check out essentially the most budget-friendly naked steel plan for mere $0.96 per hour. However, for those who go for a full month it’s going to value $550.26 and the value decreases for those who subscribe for an extended interval. To get the pricing for a few of phoenixNAP’s companies (reminiscent of VPS), you’ll be requested to submit a type (with a few of your private knowledge) and wait for his or her group to achieve you. 

It’s additionally value noting that phoenixNAP’s packages are sometimes provided at low cost costs, so it’s smart to maintain monitor of the gross sales reductions earlier than making a last buy.

Sign Up

You’ll want to enroll in phoenixNAP to check out its companies as there isn’t any free trial accessible (Image credit score: phoenixNAP)

Ease of use

phoenixNAP offers easy and swift devoted server deployment, so, as an alternative of ready for hours (and even days) on your machine to be provisioned, you shouldn’t make investments quite a lot of minutes (they assure 60-second deployment). Before getting the ball rolling, we should always (once more) level out that since phoenixNAP presents premium internet hosting companies, there aren’t any freebies with which extra versatile suppliers have spoiled us with nor a few of the less complicated companies.

For occasion, for those who don’t already personal a site, you will not get to register one with phoenixNAP, as a result of they presume you’re already a veteran webmaster (and an proprietor of a number of domains) on the lookout for a technique to scale-up the sport. Despite the dearth of some easy options, you’ll be supplied with quite a lot of superior ones reminiscent of top-class efficiency with availability of 100%, versatile RAM, CPU and hybrid SSD storage, full DDoS safety, managed backups, SaaS help and extra.

The first step in creating an account with phoenixNAP would require you to offer your e-mail tackle, create a secure password and browse (and settle for) the Master Services Agreement. After the verification by way of e-mail, you’ll have so as to add extra private data (together with a cellphone quantity), firm identify and billing data. Only after validating your cellphone quantity, you’ll be capable of proceed to phoenixNAP’s UI and make your buy. All in all, the entire course of is fairly intuitive and easy.

Client Portal

You can handle your servers or deploy new ones from phoenixNAP’s PNCP portal (Image credit score: phoenixNAP)

With phoenixNAP’s personal shopper portal (referred to as PNCP), all points of your devoted server might be straightforward to observe and handle, together with DNS, upgrading/downgrading RAM and CPU or different sources. In addition to this, for those who would relatively use a management panel you’re acquainted with (reminiscent of cPanel, Plesk or Webmin) you might have an choice to buy it for an additional worth.


We used GTmetrix to check the uptime and response time of phoenixNAP’s fundamental website (Image credit score: GTmetrix)

Speed and expertise

Premium webhosting companies ought to indicate premium pace, typically talking. When it comes to hurry efficiency, phoenixNAP guarantees exactly that and delivers on that promise with flying colours. After placing its fundamental web site to the take a look at (supplied by GTmetrix), we had been offered with an ideal efficiency topped with an A (100%) as a last grade. The web page took mere 756 milliseconds to totally load and 13 requests on the identical time, making this presumably the best pace efficiency we’ve witnessed thus far.

As for uptime, phoenixNAP boldly ensures 100% of it, which is backed by SLA. After monitoring the uptime of their official website for 2 weeks, we managed to register fairly just a few cases of downtime (six, to be exact). However, most of them lasted for 3 minutes solely, which resulted in 100% of uptime general. While this testing interval is comparatively brief, it’s a good signal nonetheless.


phoenixNAP has graced us with the round the clock (and one year a 12 months) help accessible by way of phone, dwell chat and e-mail. Two phone numbers can be found, with one being toll-free whereas the opposite isn’t. If you wish to get in contact with the gross sales division, make sure that to do it throughout the enterprise hours, Monday to Friday. Another benefit of phoenixNAP’s buyer help is that it’s backed by an SLA which ensures that each one e-mail inquiries will get a solution inside 20 minutes to an hour (relying on a internet hosting bundle you’ve bought).  

Knowledge Base

You can discover some solutions to widespread issues in phoenixNAP’s information base (Image credit score: phoenixNAP)

Those who would relatively fend for themselves can depend on phoenixNAP’s knowledgebase, official weblog and sources part. The knowledgebase is filled with useful guides and most of those are complemented by appropriate screenshots. In addition to this, you may entry quite a lot of easy-to-follow tutorials on their GitHub and YouTube channels.

The competitors

Much like phoenixNAP, OVHcloud is a sturdy webhosting supplier aimed toward tech-savvy customers, with the desire for those from France. Both of them supply an identical scope of companies, but, if you wish to again these up with very good buyer help, you’ll need to go for phoenixNAP. Although OVHcloud offers some glorious self-help choices, there isn’t any dwell chat, which is without doubt one of the preferred assist channels generally.

Another comparable host specialised in naked steel server options, and trusted by notable corporations reminiscent of IBM, PureVPN and Avast, is HEFICED. They present an identical line of companies as phoenixNAP however at decrease value, which makes them an excellent choose.

One of the most well-liked decisions for newcomers and veterans alike is HostGator, a resourceful, dependable and pocket-friendly host from the USA. However, whereas phoenixNAP’s merchandise are aimed toward upscale clients, HostGator has one thing for everybody’s funds.

The identical goes for Bluehost, a US-based host supplying the whole lot from shared and (managed and unmanaged) WordPress internet hosting to VPS and devoted servers, and all at reasonably priced pricing. Like most hosts of the identical variety, Bluehost offers a 30-day money-back assure, which implies you’ll have sufficient time to strive them out earlier than making an final selection.

Final verdict

If you’re in want of a high-end answer for an ever-growing enterprise or an enterprise, phoenixNAP could be very prone to match the invoice. Their devoted and naked steel servers, in addition to cloud and colocation companies are the whole lot they promise: swift, scalable and dependable. They additionally include a splendid 24/7/365 help that can by no means go away you excessive and dry.

However, since phoenixNAP doesn’t supply a lot (or just about something) for these with extra modest wants, in case you are seeking to host a single web site or to kick-start a small enterprise, you’re higher off with hosts reminiscent of HostGator and Bluehost.

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