Q: I use Thunderbird for my email. Recently I was prompted by this system with a field saying my password was now not legitimate, so I modified it, however now I can’t access my email. How can I repair this?
— Joe G., Sebastian
A: Mozilla’s Thunderbird is an email program that one can use to hook up with an ISP’s email server, as a way to access and ship email by means of that account by way of a desktop utility. It may be downloaded totally free at www.thunderbird.internet and is commonly thought-about a dependable different to Outlook or Live Mail.
In utilizing it, it is necessary to keep in mind that Thunderbird provides only a illustration of your email account (i.e. an access level) however just isn’t the precise account itself. Most residence email accounts reside on an ISP’s email server and may be accessed immediately by logging into your webmail with that service.
The fundamental login and password in your email account additionally lives in that webmail account. So, in case your email program — Thunderbird, on this case — has hassle authenticating your login credentials to that account, as indicated above, it might be because of points with server connectivity and never with the Thunderbird program itself.
Rarely is a matter like this the results of the email program — just because it is simply an access level, nothing extra.
Complicating that is the truth that Thunderbird has a password supervisor function that shops repeatedly used login credentials for the person. Thus, if Thunderbird prompts you to change a password, typically it implies that the password saved in this system’s password supervisor is what’s getting modified and never the precise password for the account.
As such, if you’re prompted to change your password within the Thunderbird password supervisor you may very well be locking your self out of email access by means of Thunderbird, however your authentic login credentials on the precise email account by way of webmail stay the identical and may nonetheless be legitimate.
Call this one other quirk of computing, if you’ll.
To repair, first attempt to log into your webmail account in your ISP server to make sure your authentic login and password for the account are nonetheless right. If so, then go into the Thunderbird password supervisor and replace this info for this account after which it is best to be capable to log in by way of Thunderbird once more with out challenge.
If not, you then’ll have to undergo the login and password restoration choices discovered in your webmail account and create a brand new password for the account. Following that, replace this info within the Thunderbird password supervisor to make sure each Thunderbird and your webmail account are utilizing the identical login values.
The following URL provides assist in working with the Thunderbird password supervisor: https://www.lifewire.com/change-email-password-thunderbird-1173080
If these steps don’t work, or when you want extra help, then contact ISP’s help line.
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Contact Eyal Goldshmid at [email protected]