Q: My iPad has suddenly stopped sending emails, and I’ve been getting the next error in consequence: “Sender’s handle just isn’t legitimate.” In researching this error on-line, I noticed that a number of websites inform you to do the next on the system: Go to “settings,” then “passwords and accounts,” then “e-mail,” then “outgoing e-mail server.” My iPad doesn’t have a bit known as “passwords and accounts” within the “settings” for me to enter, so I’m unsure what to do. Any concepts?
— Evan E., Fort Pierce
A: This error tends to happen when there may be an authentication or mapping subject with the e-mail server you are attempting to connect with.
Email as a complete works by pulling and sending info to and from a major server to a location like your pc or iPad.
In order for this to occur, the account accessing the server — yours, for instance — should authenticate its login and password with the server’s database of credentials and this system you might be utilizing to entry your e-mail — i.e., your iPad’s e-mail app — must be mapped accurately to the server path on the internet for each incoming and outgoing mail.
If both or each of this stuff will not be right, then your mail won’t be able to be despatched, or obtained, and you’re going to get an error like what’s written above.
In phrases of an answer, what you have discovered on-line seems to be the proper plan of action: In your iPad, click on on “settings,” then “passwords and accounts.”
In this display, choose the e-mail handle that’s having the difficulty from the checklist that seems. Note: There might solely be one e-mail handle right here. Then scroll down and choose “outgoing mail server,” then “main server” (normally on the prime of the display). Make positive the data discovered there may be right — in case you’re unsure what these values must be then give your ISP a name to get the info from them.
Sometimes this info will get modified in case you entry e-mail by a unique server for an prolonged time period, like in case you’ve been on trip or away from residence for some time. Once the proper info has been entered, or re-entered, then your e-mail ought to work once more.
If you aren’t capable of finding a bit in your “settings” panel known as “accounts and passwords,” then click on “mail” in your “settings,” then “accounts” and proceed accordingly from there, as your system is simply utilizing an older setup.
If you might have every other questions or in case you’re nonetheless not capable of enter these values, then give your ISP or Apple Support a name for added assist.
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