Automation and private communication proved to be a “excellent mixture” to maintain drivers protected and compliant during the pandemic, in line with Fleet Service GB’s (FSGB) latest buyer accomplice survey.
The FSGB Achieve app enabled companies to share vital information and updates with drivers during the pandemic. It additionally enabled corporations to file the situation of vehicles as they have been being mothballed, whereas hundreds of auto verify sheets have been being stuffed in by drivers and processed through the app, so operators might hold an in depth eye on the situation of their vehicles.
Fleets stated they valued the app’s actual time knowledge assortment as extra of their colleagues have been working remotely, whereas drivers appreciated accessing human interplay with FSGB’s customer support staff 24-hours a day, seven days per week, particularly when attempting to resolve a car drawback.
“The app removes waste by exposing and transferring info immediately between the driver, supporting provide chain, Stannah and FGSB. We have loved enjoying a task in its ongoing growth,” stated Martin Carter, group info techniques director at Stannah.
FSGB proactively contacted drivers about getting vehicles booked in for servicing and MOTs through the app. During the first lockdown, FSGB needed to organize, in numerous cases, for garages to open to hold out pressing servicing and repairs to maintain buyer vehicles on the highway.
While the app offered a digital reference to drivers, workers valued having the ability to converse to the FSGB staff by cellphone round the clock to debate a driving or car associated difficulty. The suggestions was that it contributed to drivers feeling much less remoted and it contributed positively to their well-being.
“I used to be reassured that if any of my drivers rang the FSGB quantity out of hours they’d be greeted by a pleasant voice – who understood the best way to take care of their difficulty. The reality FSGB by no means closed its customer support operation was crucial,” stated James Ford, enterprise director at VPS UK.
“In our expertise we all know driver and car well-being is inextricably linked which is why we noticed know-how and human interplay work in concord during the pandemic,” added Fleet Service GB’s chairman Geoffrey Bray.
“While many companies furloughed their customer support groups or lowered working hours, our name centre by no means shut. There was all the time somebody at the finish of a cellphone for patrons and drivers to speak to round the clock.
“Our in-house staff has a means of continuous enchancment for our App. We know from buyer suggestions it’s typically a few of the smallest updates that make the largest distinction,” he added.
