In common, Email Backup Solutions customers had been most happy with distributors being compliant with privateness legislations, together with General Data Protection Regulation (GDPR), and the flexibility to enact requests for purging private info.
June 03, 2021
SoftwareReviews, a division of IT analysis and advisory agency Info-Tech Research Group, has revealed its 2021 Email Backup Solutions Data Quadrant Awards, naming three distributors as gold medalists. The following distributors are leaders based on the suggestions offered by their end-users by way of SoftwareEvaluations’ complete on-line survey. Vendors are rated on product options, vendor capabilities, and the connection with their software program associate:
- Dropsuite Office 365 Exchange Backup
- CloudAlly G Suite Backup
What makes the SoftwareEvaluations Data Quadrant totally different?
The examine includes gathering intelligence on consumer satisfaction with each product options and the expertise with the seller. Aggregated emotional response rankings are included within the areas of service, negotiation, product influence, battle decision, and technique and innovation to create a strong indicator of general consumer feeling towards the seller and its product – all from the software program customers’ standpoint. SoftwareEvaluations calls this perception the Net Emotional Footprint.
Dropsuite Office 365 Exchange Backup, with a Net Emotional Footprint of +97, scored high product in lots of areas, exceeding consumer expectations in ease of implementation. CloudAlly G Suite Backup, with a Net Emotional Footprint of +91, ranked robust on options permitting customers to again up and restore particular person mailboxes with out having to revive a whole e mail server to extract a single mailbox. NovaBACKUP, with a Net Emotional Footprint of +90, excelled in offering customers with high quality vendor assist.
In common, Email Backup Solutions customers had been most happy with distributors being compliant with privateness legislations, together with General Data Protection Regulation (GDPR), and the flexibility to enact requests for purging private info. However, the customers had been most dissatisfied with the dearth of product technique and fee of enchancment.
About SoftwareEvaluations Data Quadrant Awards and Software Reports:
SoftwareEvaluations Data Quadrant Awards acknowledge excellent distributors within the know-how market as evaluated by their customers yearly. Top distributors in a software program class are eligible to obtain Data Quadrant Gold Medals, offered their net-promoter scores meet the edge for sufficiently excessive consumer satisfaction throughout 4 areas of analysis: vendor capabilities, product options, likeliness to advocate, and vendor expertise. In-depth product analysis studies can be found at https://www.softwarereviews.com.
SoftwareEvaluations is a division of Info-Tech Research Group, an IT analysis and advisory agency established in 1997. Backed by 20 years of IT analysis and advisory expertise, SoftwareEvaluations is a number one supply of experience and perception into the enterprise software program panorama and client-vendor relationships. By amassing actual information from IT and enterprise professionals, the SoftwareEvaluations methodology produces detailed and genuine insights into the expertise of evaluating and buying enterprise software program.
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