Safety, Tech, and Recruitment Top Restaurant Priorities

SAN FRANCISCO, May 11, 2021 (GLOBE NEWSWIRE) — Zenput, the worldwide chief in operations execution options, right this moment shared outcomes of a survey of multi-unit restaurant operators carried out in collaboration with Technomic. The analysis revealed new insights into the highest operational challenges going through restaurant manufacturers, in addition to their high priorities to drive progress and higher serve prospects in 2021. Key findings from the survey embody:

  • Restaurant operators’ high priorities over the following 12 months are implementing new expertise (48%), making certain buyer and worker security (44%), and recruiting workers (38%).
  • The high 5 areas for expertise investments within the subsequent 12 months embody sanitizing/cleansing expertise, meals security monitoring, stock monitoring, worker coaching, and worker efficiency monitoring/suggestions.
  • While 66% of operators agree {that a} meals security challenge would put their enterprise in danger, solely 41% of restaurant operators consider they will right a meals security concern inside 24 hours.

“The previous yr actually confirmed us how so many restaurant operators overcome adversity by being nimble and focusing restricted sources and consideration on the suitable issues,” mentioned Vladik Rikhter, CEO of Zenput. “A major intention on this yr’s analysis is to provide multi-unit operators new information to assist them make prioritization choices as they give the impression of being to drive progress past the pandemic.”

The analysis research was based mostly on a survey of 186 restaurant operators carried out by Technomic in February 2021. The pool of survey respondents included operations VPs, administrators, and managers, in addition to subject leaders, retailer managers, IT directors, c-suite executives, and homeowners.

Many Operational Changes Brought on by the Pandemic Are Here to Stay

Restaurant operators made a mess of enterprise and course of adjustments in response to the pandemic: 66% of operators began worker temperature checks, 62% of operators rolled out new sanitization procedures, 54% added or elevated their curbside pickup choices, and 49% adjusted to fewer or no in-person conferences.

Looking past the pandemic, 84% of the operations leaders that rolled out enhanced security procedures anticipate these adjustments to grow to be everlasting, 82% will proceed to make use of their newly applied digital checklists, 76% plan to maintain working with third-party supply companies, and 68% will proceed providing their new curbside pickup choices.

Operators Lack Confidence that Critical Tasks Are Executed Correctly/On Time

Employees are tasked with finishing and monitoring a median of 8-9 hours of essential work every day in each location, together with spending greater than 2 hours on meals labeling for prep and carry-over, and practically 1.5 hours per day on sanitization procedures.

However, the boldness on this work being achieved accurately and on time is comparatively low – solely 32% of operators are very assured that activity and communication logs are achieved in a well timed method, and solely 50% are very assured that labeling is being achieved proper.

Technology Is Becoming Core to the Completion of Operational Tasks

Technology utilization for operations elevated since final yr: 44% of operators now say they’re utilizing expertise to an awesome extent to automate varied features of their restaurant operation vs. 27% in 2020 – a 63% year-over-year enhance.

82% of operators now report utilizing software program/apps for conducting their audits, nevertheless, 44% additionally report utilizing paper checklists to conduct audits.

When requested how particular retailer duties are tracked, a majority of operators cited using software program and cellular apps for duties similar to stock (71%), storage temperature checks (63%), finishing manufacturing sheets (63%), and worker wellness checks (56%).

For larger element and perception into this analysis, download the full report. A deeper dive into the findings can even be shared in our dwell webinar with Technomic — click here for extra data and to register totally free.

About Zenput

Zenput is how high operators elevate group execution in each retailer. Restaurant, retail, and different multi-unit operators similar to Chipotle, P.F. Chang’s, Domino’s, Smart & Final and 7-Eleven use the platform to automate how working procedures, public well being and meals security protocols, and different key initiatives are rolled out and enforced. Supporting 50,000 areas in over 40 nations, Zenput turns technique into motion sooner and equips groups to ship on it. For extra data, go to

For extra data contact David Karel at (800) 537-0227, or electronic mail [email protected].

Related Posts