“Tandem Comes With a Lot of Perks That Most Reseller Programs Don’t” – Dan Ushman, SingleHop – Web Hosting | Cloud Computing | Datacenter

There is a lot to love about hosted IT infrastructure and Cloud computing supplier SingleHop. Everything in regards to the firm – be it their extraordinarily clear SLA, automated deployment system, proprietary management panel LEAP, white-label accomplice packages, or the intensive element during which the customer support & tech assist system is listed on their web site with a number of ensures in regards to the high quality of providers – is assured, modern and contemporary.

We talked to Dan Ushman, Co-founder and CMO, SingleHop, about some new developments on the firm this yr (EU Data Center, Enterprise Private Cloud), LEAP, Tandem and the a lot identified ‘Bill of Rights’ SLA.


Q: Let’s start with the recently launched AMS-1 facility. Why did SingleHop select Amsterdam as the positioning for the brand new information middle?

A: We checked out all of Europe and in contrast London, Germany and Amsterdam with one another. Amsterdam appeared like the perfect match for us for 3 key causes.

First, it’s the networking hub of Europe. There are a lot of good information facilities with good community connectivity and several other different choices.

Second, it’s politically impartial and there aren’t any main conflicts. There’s no cause someone from different elements of Europe wouldn’t wish to serve within the Amsterdam.

Lastly, we discovered that the individuals there are very good – there are a lot of good engineers and directors that we are able to rent to work within the information middle. So all the pieces kind of aligned completely and it appeared like a good step general.

Q: What are Infrastructure and technical specs on the new facility ?

A: All our information facilities are the identical, the one distinction is how large they’re. The Amsterdam facility has a capability of 2,000+ servers and helps all of our merchandise together with devoted servers, naked metallic, public cloud, non-public cloud and managed providers.

Q: How has the response been up to now?

A: 80% of preliminary information middle capability was reserved by the prevailing prospects earlier than it even opened. AMS-1 has been highly regarded since its launch at the start of June and there are about 300 lively prospects in information middle lively proper now.

Q: I’m a man who needs to get into internet hosting-reselling enterprise, however has little or no assets to take action. What extra worth can ‘Tandem’ present me with, when in comparison with different White-Label Reseller Hosting platforms on the market?

A: Firstly, Tandem might be built-in into any business billing system utilizing its intensive API. It offers purchasers the flexibility to handle devoted servers and cloud cases that you simply resell to them below your personal model.

In addition, Tandem comes with a lot of perks that almost all reseller packages don’t. For instance, our resellers get limitless SSL certificates free of charge, which they will both promote for revenue or give away as a solution to stand out.

Also, Tandem is automated, so it doesn’t matter what you are attempting to deploy, it occurs instantly.

Q: How a lot flexibility does Tandem provide in phrases of enabling resellers to supply custom-made options for particular vertical markets?

A: Our resellers can design {hardware} or multi-server options, clone them and redeploy them. They can develop customized photographs, customise the server, clone the software program and redeploy that on any of their infrastructure, they usually can automate all of it utilizing our API. In addition, they will execute publish-set up code from customization scripts.

Q: SingleHop’s LEAP has an especially streamlined interface and a lot of work appears to have gone into the GUI, in contrast to most of the opposite trade management panels. Do you assume it impacts the choice making course of in any manner?

A: Yes, I believe it does. Most of the reseller hosters out there are small firms who don’t have in-home builders, challenge managers and system directors to develop new merchandise or to automate the prevailing ones, after which in case you take a look at who they compete with – it’s the opposite small suppliers who’re doing the very same factor – all of them provide seek the advice of the identical manner. They all promise good up-time, good assist and so forth. and are very an identical to 1 one other and that’s the issue with them. So even little issues like a good GUI can set them aside from their friends.

Q: What are another key options and advantages of LEAP?

A: The concept behind LEAP is you can deploy and handle any sort of infrastructure in any information middle anytime via one single portal which is accessible from any machine. The general worth proposition is you can automate elements of your job that take time and make your life simpler.

Web internet hosting suppliers can white-label LEAP and name all of our merchandise, analysis, automation, expertise and companions equivalent to GlobalSign, Bannaz, DemoWolf and so forth. as their very own. They get extra than simply an infrastructure, they get a platform to construct a internet hosting firm on. We do a lot of stuff for our companions like writing PDFs, collaterals and datasheets for them. We additionally white-label banner advertisements and make their very own banners for them. It’s all half of a holistic partnership strategy we now have.

Q: What made SingleHop select VMware vCloud Suite for its cloud services launched earlier this year?

A: We checked out OpenStack, Windows Azure, Citrix, CloudStack and varied different cloud computing platforms and located VMware most mature from a expertise standpoint. It has a lot of performance developed over time that different platforms haven’t but caught up on.

Another cause why we selected VMware vCloud Suite is that in testing we discovered that it really works effectively with our present platform too. For instance, we are able to deploy non-public cloud with VMware, you may scale your VMs inside that non-public cloud as a lot as you need, and when you’ll want to make your non-public cloud larger, you may simply routinely deploy new nodes.

It’s additionally absolutely built-in into LEAP they usually work very effectively collectively. While you may management your VMWare cases from inside LEAP, it additionally offers purchasers entry to the vCenter if they’re very technical and want entry to the system itself.

Q: Wrapping up, SingleHop proclaims the Bill of Rights as Industry’s greatest SLA. Please elaborate? Also, how does it differ w.r.t prospects’ infrastructure elements?

A: The Bill of Rights could be very granular and covers particular duties, like how briskly we reply to our prospects and the way lengthy it takes to deploy infrastructure. If it says that the longest quantity of time you’ll have to watch for a new server to be deployed is X, and we don’t hit it, we are going to routinely provide you with a credit score for Y.

It can also be extremely automated. The information middle employees have pill computer systems they carry round that retains observe of all the pieces they’re engaged on and lets them know what the SLA for a explicit service is and the way a lot time they’ve left in order that they by no means fall behind. Every information middle employees will get paid a bonus each quarter based mostly on what proportion of the SLAs they hit, so in the event that they solely hit half of them, they get half of their bonus.

Every buyer of ours has his providers protected by the Bill of Rights’ Standard SLA from the day one. Once they attain a sure quantity of infrastructure elements for mission important purposes and wish quicker service, we provide them an Enhanced SLA.

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