Generator fire brings down WebNX data center in Utah

US net hoster WebNX suffered a prolonged outage earlier this week when a generator caught fire at its Utah data center, throughout an influence disturbance.

The metropolis of Ogden Utah suffered an influence disruption on Easter Sunday afternoon (April 4). WebNX’s backup energy switched on, however sadly, a generator caught fire. The metropolis energy was again up by then, however WebNX was unable to modify again to the grid, as a result of the fire companies had minimize off energy to the positioning as a precaution. Customers suffered a prolonged outage, and WebNX is checking servers for water harm.

Fire division pulled the plug

“Sunday afternoon town energy was disrupted and, as designed, our backup mills mechanically switched on. However, throughout that transition, certainly one of our backup mills that had been just lately examined and benchmarked particularly for this example skilled a catastrophic failure, caught fire, and in consequence initiated the fire suppression protocol,” stated an announcement on WebNX’s Facebook page late on April 5

The scenario was made worse by that fire suppression protocol, in keeping with an earlier statement (shortly after midnight the morning of April 5): “Unfortunately, the fire division opted to chop energy to the remainder of the constructing as a precaution regardless that the ability methods have been impartial.”

The Ogden fire chief instructed The Register that the blaze was managed by the data center’s fire suppression system, and firefighters helped with the cleanup. It’s regular process to chop off energy to a constructing till {an electrical} engineer can examine the ability to make sure it is protected to revive energy, he stated. According to the fire chief, the fire “originated in a generator in the constructing and unfold to a number of servers.”

WebNX says in its Facebook statements that: “No fire harm was inflicted on buyer servers. However, it does say that some buyer servers in a essential bay have been uncovered to water and doable harm. “The majority of {hardware} in the whole thing of our data center was spared, however there are machines that have to be inspected for water harm, and presumably rebuilt. As of now [5 April], we’re working to revive energy, community, and unaffected {hardware} again up on-line inside the subsequent day or two.”

Customers affected by the outage embody Ogden City itself, which had some companies situated at WebNX, and different service suppliers together with Gorilla Servers and Passmore Caviar.

Australian digital engineering vlogger Dave Jones brightly commented in a YouTube video explaining why his web site will not be obtainable: “The center of the universe is down. Everyone’s getting withdrawal signs and so they’re having to test themselves into clinics and all kinds of issues as a result of they can not get their repair of the eevblog discussion board.” Jones hosts his web site at Gorilla Servers.

WebNX has stated that compensation will probably be provided in line with customer support degree agreements. Some servers will want rebuilding servers, and WebNX hopes to revive buyer data.

WebNX has two data facilities: 100,000 sq ft (9z300 sq m) in Ogden, and 10,000 sq ft (930 sq m) in downtown Los Angeles. The firm principally gives devoted server internet hosting, and its historical past dates again to operating a bulletin board on a Novell NetWare server, in keeping with its LinkedIn web page, which says: “We specialize in excessive finish customized devoted servers. If you’ll be able to dream it we now have possible constructed it.”

The incident got here one month after a severe fire destroyed an OVHcloud data center in Strasbourg, France. In that occasion, the trigger is suspected to be the site’s UPS systems.

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