Despite site upgrade, poor online customer service lingers

By Rasheed Sobowale

The Corporate Affairs Commission (CAC) on December 24, 2020, introduced the scheduled improve of its firm registration software program to accommodate adjustments within the Companies and Allied Matters Act (CAMA) 2020. The improve was scheduled to be accomplished on January 4, 2021.

As promised, the site ( was once more dwell and totally practical on December 5, 2021, though it took about a further one-week for correct functioning.

However, regardless of this improve, the poor online customer service of the Commission lingers, if not worsen. All of the offered technique of contact on the Contact Us web page leads nowhere however cul-de-sac. Despite site upgrade, poor online customer service lingers

Vanguard tried contacting the entire offered cell numbers throughout the working hour of 1:00 pm and three:00 pm on Wednesday however was not profitable. Whenever the decision fortunately connects, the telephone will ring repeatedly with nobody to reply whereas there are events the calls had been presumed deliberately aborted on the different finish.

Going extra official, we tried reaching the Commission by way of the three electronic mail addresses offered. The responses we bought from the Gmail postmaster typically learn:

“Delivery has failed to those recipients or teams:

[email protected]

“Your message wasn’t delivered. Despite repeated makes an attempt to ship your message, the recipient’s electronic mail system refused to just accept a connection out of your electronic mail system.

“Contact the recipient by another means (by telephone, for instance) and ask them to inform their electronic mail admin that it seems that their electronic mail system is refusing connections out of your electronic mail server. Give them the error particulars proven beneath. It’s possible that the recipient’s electronic mail admin is the one one who can repair this drawback.

“For Email Admins
No connection might be made as a result of the goal pc actively refused it. This normally outcomes from attempting to connect with a service that’s inactive on the distant host – that’s, one with no server software operating.” Despite site upgrade, poor online customer service lingers
Gmail response on electronic mail despatched to [email protected]
Gmail response on electronic mail despatched to [email protected]

Nigerians registering their firms utilizing the online medium of the Commission can solely pray nothing goes improper as there isn’t any one to name for assist besides a bodily go to to a CAC workplace.

The improve on the CAC web site, on different hand, tousled some accounts. For occasion, an affected applicant who had an Availability Code issued for his authorized Business Name previous to the site improve can’t discover it assigned to his account anymore. Despite site upgrade, poor online customer service lingers
Email despatched to the applicant with Availability Code
The new dashboard of the account with no Availability Code

Vanguard News Nigeria

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